Volunteer Reimbursement Policy

Volunteers may choose to receive complimentary ticket(s)
OR reimbursement for an existing registration. 

The steps to be reimbursed for a previously purchased ticket are:

STEP 1: REQUIRED FORM
Volunteer Reimbursement Forms will be available at the mandatory meeting for Product Sales and Arena Team volunteers. Program Bag and Box Mover volunteers can pick up the Form at the arena during their time of service. Ask for the form from an onsite Staff Team Leader when the complimentary conference tickets are distributed.  Use one form for each volunteer – even if you are volunteering in a group.

STEP 2: VALIDATE THE FORM
Ask an onsite Staff Team Leader to validate your Volunteer Reimbursement Form with their signature.

STEP 3:  ATTACH TICKET STUBS
Ticket stubs for the seat to be reimbursed must be attached to the completed Volunteer Reimbursement Form in order to be processed. If you do not attach the ticket stubs, we will be unable to process your refund.  Those who have earned two free tickets (Arena Team and Box Mover volunteers) should attach two sets of ticket stubs to the form.  A set of ticket stubs = one pre-conference stub, one main conference stub, two box lunch stubs.

STEP 4:  MAIL THE FORM
The Volunteer Reimbursement Form must be mailed to the address on the form within 14 days after the event.  We will be unable to honor any requests received after the 14 days.  Do not give the form to an onsite staff person!  It must be mailed to the address on the form.

STEP 5:  THE REFUND
Upon receiving your request, with all the required information, the refund will be processed within 30-45 days.  The same payment method used to purchase the tickets will be the payment method used to issue the refund.  Therefore if your tickets were purchased through a group/church, the refund will be credited to the group/church in the same manner as it was paid.  

Example: Your tickets were ordered through your church as part of a group. The church sent the payment to Women of Faith.  Therefore, the church will be refunded for the ticket.  You will need to make arrangements with your church to receive the refund after it has been issued to the church.

QUESTIONS?
Call toll-free 1-888-49-FAITH, option 1.

Reminders: